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Guests / What are Patient Participation Groups and what is their role
« Last Post by Carol Steele on January 19, 2016, 09:44:59 AM »
Please see the attached PDF document which you can download and open on your computer for an explanation of the role of PPG's within a medical practice, how they can help both the practice and the patients within that practice.
Guests / Frequently Asked Questions (FAQ's)
« Last Post by Carol Steele on May 03, 2015, 10:22:46 PM »
What is a Patient Participation Group?
It is a group of patients who work with the doctors and practice staff to improve services for everybody who attends the the practices. We would like our two groups (the Main Working Group and the Virtual Group) to be a representative as possible of the rich diversity of people who are registered with the practices.

Do I have to attend meetings?
If you decide that you would like to join the Main Working Group, then yes, we hold between 4 and 6 meetings a year (generally early evening) and it is hoped that you would attend as many of these as you can.
For the Virtual Group, we have these forums whereby you can view topics which are under discussion, create your own new topic and generally give your point of view over topics which you might feel will enhance the services that the practices provide for the patients.  This can be done whenever you have a few minutes to spare via our online forums.

Why are we asking people for their contact details?
We would need to be able to contact you from time to time if you wish to be involved in either of the two groups.

Why do I need to provide personal information about myself?
In an effort to make the Patient Participation Groups as representative as possible of our patients, it helps us to understand the demographic of the groups.

Will my doctor be able to see this information?
No, you may use a pseudonym as a user name if you prefer to remain anonymous - once you have been verified as a registered patient at either of the practices.

Who else will be able to access my contact details and personal information?
The details that you provide will not be used for any other purpose - or shared with anybody else.

How often will you want to contact me?
Just a few times a year if you are a member of the Main Working Group, but far less if you are a member of the Virtual Group.

Am I required to take part in these Patient Participation Groups?
Absolutely not - neither will it impact upon your treatment by the doctors and staff of the practices should you not wish to join.  It is a purely voluntary thing in order to improve, where possible, the services that the practices are able to give the patients.

Can I change my membership from the Virtual Group to the Main Working Group (and vice versa)?
Absolutely - although the Main Working Group is restricted to between 10 to 15 members (mainly due to constrictions of space for our meetings) whereas the Virtual Group can be any size.  We understand that a persons work or social life might change from time to time and that they will need cut back on voluntary commitments at these times (or indeed increase them).

What if I no longer wish to take part in either of the groups (or leave the practices)?
Let us know that you no longer wish to take part and your details will be deleted - this does not preclude you joining again at a later date should you wish to do so - all you would need to do in those circumstances is apply to join again.

The Parkhill and Sherwell Valley Medical Practices' Patient Participation Group has been set up to help improve the healthcare and well-being of patients registered with the practises and will act as a conduit back to the GP's and Practice Manager to help improve the services available to patients.  It is not however, for personal agendas or complaints against the practice - there are existing channels for this to be done (eg via the Practice Manager or Healthwatch Torbay).

The Patient Participation Group will be split into two main groups, the Virtual Group for those people who cannot, for any reason, attend the regular face to face meetings that the main Patient Participation Group members have with doctors and staff at the practices - but the Virtual Group is vital at raising issues that the main group can then put to the medical staff at the main PPG meetings.

The Virtual Group has been split into various sub categories (more can be included if you so wish - just ask in the General Discussion area) which reflect different categories of patients - and there is a General Discussion area where you can raise topics which can affect all patients.  We would like to reflect the views of every demographic group within the two practices if at all possible.

Membership of the Virtual Group is open to all patients registered at either of the Parkhill or Sherwell Valley Medical practices, but due to constraints of space the Main Patients Participation group will be restricted to between 10 and 15 members who can attend the regular meetings.  However, if you would personally like to raise an important item for consideration at any time, you will have the option to attend one of the face to face meetings with the staff to put across your ideas or point of view.  Please contact a member of the administration team if you would like to do this at any time.

To register, simply click on the "Register" - you will have to supply an email address and create a user account.  Passwords must be a minimum of 8 characters - at least one of them a capitalised letter of the alphabet (eg A, K, Z etc) and at least one must be a number (eg 1,3,9 etc).  Please write your password down just in case you forget it.

Once you have registered, our administration team will check with the practice that you are a registered patient with the practices and once verified, you will be sent an email saying that you have been approved and you will then be able to see all the forums applicable to being a member of the Virtual Group.  Please bear with us during this verification stage as it can take two or three days to get the verification.  For this reason you must first register with the same name that you use at the either of the practices - once you have been accepted, you can then change your username to something anonymous should you so wish.

If you applied to either of the practices to join, I will have been sent your name and email address and I will create an account for you. The forum software will then automatically send you an email with your username and password. I will also follow this up immediately and will send you a personal email which confirms your username and password together with some further information. Once you have this information you can then log onto the forums. How you do this depends on whether you will be accessing from a workstation type computer or a smaller tablet

For a smaller device:
First click on the small icon which shows three bars:-

This will change the screen to show a new menu substructure - click on the 'Login' link (see image below)

For a workstation or larger tablet:
Simply click on the login link on the menu bar

This is a place where you can have your voice heard, please do not hesitate to use it.

Carol Steele (Admin)
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