Parkhill and Sherwell Valley Medical Practices' Patient Participation Group

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Carol Steele

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The Parkhill and Sherwell Valley Medical Practices' Patient Participation Group has been set up to help improve the healthcare and well-being of patients registered with the practises and will act as a conduit back to the GP's and Practice Manager to help improve the services available to patients.  It is not however, for personal agendas or complaints against the practice - there are existing channels for this to be done (eg via the Practice Manager or Healthwatch Torbay).

The Patient Participation Group will be split into two main groups, the Virtual Group for those people who cannot, for any reason, attend the regular face to face meetings that the main Patient Participation Group members have with doctors and staff at the practices - but the Virtual Group is vital at raising issues that the main group can then put to the medical staff at the main PPG meetings.

The Virtual Group has been split into various sub categories (more can be included if you so wish - just ask in the General Discussion area) which reflect different categories of patients - and there is a General Discussion area where you can raise topics which can affect all patients.  We would like to reflect the views of every demographic group within the two practices if at all possible.

Membership of the Virtual Group is open to all patients registered at either of the Parkhill or Sherwell Valley Medical practices, but due to constraints of space the Main Patients Participation group will be restricted to between 10 and 15 members who can attend the regular meetings.  However, if you would personally like to raise an important item for consideration at any time, you will have the option to attend one of the face to face meetings with the staff to put across your ideas or point of view.  Please contact a member of the administration team if you would like to do this at any time.

To register, simply click on the "Register" - you will have to supply an email address and create a user account.  Passwords must be a minimum of 8 characters - at least one of them a capitalised letter of the alphabet (eg A, K, Z etc) and at least one must be a number (eg 1,3,9 etc).  Please write your password down just in case you forget it.

Once you have registered, our administration team will check with the practice that you are a registered patient with the practices and once verified, you will be sent an email saying that you have been approved and you will then be able to see all the forums applicable to being a member of the Virtual Group.  Please bear with us during this verification stage as it can take two or three days to get the verification.  For this reason you must first register with the same name that you use at the either of the practices - once you have been accepted, you can then change your username to something anonymous should you so wish.

If you applied to either of the practices to join, I will have been sent your name and email address and I will create an account for you. The forum software will then automatically send you an email with your username and password. I will also follow this up immediately and will send you a personal email which confirms your username and password together with some further information. Once you have this information you can then log onto the forums. How you do this depends on whether you will be accessing from a workstation type computer or a smaller tablet

For a smaller device:
First click on the small icon which shows three bars:-

This will change the screen to show a new menu substructure - click on the 'Login' link (see image below)

For a workstation or larger tablet:
Simply click on the login link on the menu bar

This is a place where you can have your voice heard, please do not hesitate to use it.

Carol Steele (Admin)
« Last Edit: December 13, 2015, 09:47:44 PM by Carol Steele »


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